Cancellation Policy

Our goal

We understand plans change. This Cancellation Policy explains how to reschedule or cancel an appointment and any fees that may apply.

Rescheduling

You may reschedule your appointment at no charge if you notify us at least 24 hours before your scheduled start time. We will do our best to accommodate your preferred new date based on crew availability.

Cancellations

Cancellation notice requirements:

• More than 24 hours before service: no cancellation fee
• Less than 24 hours before service: a cancellation or trip fee may apply
• Same-day cancellation or no-show: up to 50% of the scheduled service fee may be charged

How to cancel or reschedule

Contact us by phone at (908) 733-6768, email at royalglowcleaning01@gmail.com, or WhatsApp. Please include your name, service address, and original appointment time.

Weather and emergencies

If severe weather or an emergency prevents safe travel or access, we may reschedule at no penalty to either party. We will contact you as soon as possible to arrange a new time.

Refunds

If you prepaid for a service that we cancel or cannot perform, we will issue a full refund or apply the credit to a future booking, at your choice. Partial refunds for services already started are evaluated case by case.

Recurring plans

For recurring cleaning plans, please provide at least 48 hours notice before skipping or canceling a scheduled visit unless otherwise agreed in writing. See our Subscription Terms for plan-specific details.